Southfield, MI – November 23, 2011 – Businesses across the country have been receiving a spam e-mail purporting to be from the Better Business Bureau (BBB) regarding a complaint and referencing a complaint ID#. These e-mails are spam with virus potential. If you receive this e-mail, do not click on any links, open attachments or reply to the e-mail. Instead delete the e-mail completely from your computer. If you have clicked on links, opened attachments or replied to the e-mail, delete the e-mail and run a virus scan.
Your BBB does not send e-mails of this nature to businesses or consumers. BBB lawyers are working to track down what is happening and will take appropriate action to protect its trademark.
Here is a version of this spam e-mail:
From: firstname.lastname@example.org [mailto:email@example.com]
Sent: Wednesday, November 23, 2011 6:26 AM
To: Betty Graham
Subject: Complaint # 22101311
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you.
The details of the consumer's concern are included on the reverse.
Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
We encourage you to use our ONLINE COMPLAINT system to respond this complaint.
The following URL (website address) below will take you directly to this complaint and you will be able to enter your response directly on our website:
The Better Business Bureau Serving Eastern Michigan is a non-profit organization with the purpose of assisting in the protection of consumers and businesses from fraud and unethical business practices in the local marketplace. In addition to its recognized dispute resolution services, BBB maintains reliability reports on the customer service history of more than 80,000 local businesses and provides consumer education materials on numerous topics. BBB provides its services free to the public and its service territory stretches across Eastern Michigan from Ann Arbor through Metropolitan Detroit, Lansing, Flint, upward to Alpena, and covers the entire Upper Peninsula of the state.